Refund & Return Policy

Refund & Returns Policy

At Pure Intimacy we only stock and sell the highest quality, most durable products and we strive 100% customer satisfaction, so if you’re not happy neither are we. We have a simple returns policy to ensure you get the products you want and if there are any issues they are resolved quickly and fairly. You are welcome to contact us should you want any more information on returns and refunds.

Returns of Faulty Products

In the rare instance that your product is faulty on delivery you will need to let us know within 72 hours of receiving the delivery so that we can collect it and return it the manufacturer for warranty inspection. Please remember to include your order number and a detailed description of the problem.

You can either receive a full refund, credit or replacement of the product.

Returns of Unwanted Products

You are welcome to return any unwanted product. You will need to request a product return within 7 days of delivery with the product still in its unopended and sealed packaging. You will your receive choice of a refund or credit for the product. The courier delivery and collection fees will be deducted from your refund. We will not be able to accept returns if the packaging and seal has been tampered with in any way.